Privacy Policy

Thompson Cooling is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, https://thompsoncooling.com.au, and our services.

1. Collection of Personal Information

We may collect personal information from you in several ways, including when you:

• Visit our website
• Submit a form or enquiry
• Sign up for our services
• Communicate with us via phone, email, or other channels

The types of personal information we may collect include:

• Name
• Contact details (email, phone number, postal address)
• Billing information
• Details relevant to your electrical or air conditioning needs

2. Use of Personal Information

Your personal information will be used to:

• Provide and manage our services to you
• Respond to your enquiries
• Improve the user experience on our website
• Send relevant updates, promotions, or information related to our services
• Comply with legal obligations

3. Cookies and Tracking Technology

We use cookies and similar tracking technologies on our website to enhance your experience and analyse website traffic. These may collect information such as your browsing behaviour, IP address, and device information. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of certain website features.

4. Disclosure of Personal Information

Thompson Cooling will not share your personal information with third parties, except where:

• It is necessary to deliver our services (e.g., subcontractors)
• We are legally required to disclose information
• You have given your explicit consent

We ensure that third parties receiving your information adhere to appropriate privacy and security standards.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our website uses secure methods, including SSL encryption, to safeguard your data.

6. Access and Correction of Personal Information

You have the right to access and correct any personal information we hold about you. If you would like to make a request, please contact us at [Insert Contact Information]. We may need to verify your identity before processing your request.

7. Changes to This Privacy Policy

Thompson Cooling reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please get in touch with us at:

Thompson Cooling
Ormeau QLD 4208
(07) 5549 0999
admin@thompsoncooling.com.au