Privacy Policy

Last updated: [26-11-2025]

1. Introduction
   

   Thompson Cooling (“we”, “our”, “us”) operates the website https://thompsoncoolingcomau.kinsta.cloud (the “Service”). We respect your privacy and are committed to protecting personal information that you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website.

2. What Information We Collect
   We may collect the following types of personal information when you use our website or submit a request through our contact/quote forms:

• Contact Information: Name, address, email address, and phone number.
• Credentials: Usernames, passwords, and other account-related information.
• Payment Information: Credit card details or other payment information for transactions on our Website.
• Device and Usage Information: IP address, browser type, operating system, and other technical information related to your interactions with our Website.
• Communications: Records of your correspondence with us, such as emails or chat logs.

We may also collect certain non-identifying, technical or usage data automatically when you visit our website, such as IP address, browser type, pages visited, time & date, etc. (e.g., via cookies or analytics) — if such tools are used.

3. How We Collect Information

• Directly: when you fill out our contact / quote / enquiry form on the website. thompsoncooling.com.au
• Automatically: via cookies or similar technologies when you browse the site (if enabled). We will disclose the use of such technologies if they’re active.

4. Why We Collect & How We Use Your Information
   We use collected information for purposes including:

• Responding to your enquiries or quote requests.
• Providing, improving and managing our services (e.g., commercial HVAC design, installation, maintenance).
• Communicating with you — for bookings, follow-ups, updates, support.
• Administrative & customer service purposes.
• (If applicable) Website analytics and performance monitoring.

5. Disclosure of Your Information
   We will not sell or rent your personal information to third parties. We may share your information with:

• Our employees or contractors who need the information to perform their job (e.g., service technicians).
• Service providers or third-party vendors that assist us in operating the website or delivering our services (e.g., hosting providers, email/contact management).
• Legal authorities only if required by law or to protect our rights or safety.

If any third-party service used by us processes your data overseas (e.g. cloud hosting), we will ensure they comply with privacy standards similar to ours.

6. Data Security and Storage
   We will take reasonable steps to protect the personal information we hold from unauthorized access, misuse, loss, or modification. Only authorized personnel who need access to your data will be allowed to handle it.

We will retain your personal information only as long as necessary to fulfil the purposes listed above — or as required by law. Once no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices
   You have the right to:

• Access any personal information we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion of your personal information, where feasible and permitted by law.
• Choose not to provide certain information — though this may limit our ability to respond to your requests or provide services.

8. Cookies & Tracking Technologies
   If our website uses cookies or similar tracking technologies, we will inform you about what types of cookies are used (e.g., essential, analytics, performance) and their purpose. If you do not agree to cookies (if applicable), you may disable them — though some website functionality may be affected.
9. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Information
If you have any questions about this Privacy Policy or wish to access, update or delete your personal information, please contact us at:
Email: admin@thompsoncooling.com.au
Address: 12/14 Hopper Ave, Ormeau QLD 4208, Australia
Phone: (07) 5549 0999